Why your Genie is safe

Knowledge Genie utilizes some of the most advanced technology for Internet security available today. Secure Socket Layer (SSL) technology protects your information using both server authentication and data encryption, ensuring that your data is safe, secure, and available only to authorized users.

Knowledge Genie provides each user with a unique user name and password that must be entered to access your Genie. Knowledge Genie does not use "cookies" to store other confidential user and session information, instead using more advanced methods based on dynamic data and encoded session IDs. State-of-the art security is included in every account from Knowledge Genie, including physical security, encryption, user authentication, and application security:

• Physical security
• SAS 70 Type II Audit-certified datacenter
• Dedicated servers
• Redundant power connections with UPS and generator backup
• 24/7 guarded facility with physical access limited to trusted employees with photo ID
• 24/7 video monitoring
• Network security
• IP Access controls (IP tables)
• Encryption for all administrative traffic (HTTPS, SFTP, SSH)

Application Security

HackerSafe continuous monitoring

Policies and Procedures

• By policy, employees prohibited from accessing private data
• Knowledge Genie claims no ownership of your data
• 24/7 monitoring and escalation

Disaster Recovery

Given the importance of the information contained in your Genie, disaster recovery is essential. For example, Knowledge Genie offers highly redundant data storage. Every single page edit that takes place is copied to three separate servers to provide extreme redundancy. In addition, all data is backed up with encrypted offsite storage, which allows full disaster recovery even in the event of a complete failure of the main production facility.